Job Title: Quality/ Technical Administrator

Start date: Aug - Sept 2021

Reporting To: The Nacelle Group General Manager

Salary: £23,000 - £30,000 (pa - 38 hours per week –flexible role)

Job Purpose:  Resonate Testing is one of the leading commercial test houses on the Island of Ireland, providing high quality testing and certification services to organisations across all industrial sectors, demonstrating compliance with international performance standards, whilst also testing the safety and reliability of customer products. Part of The Nacelle Group, Resonate Testing has specialist knowledge in vibration and shock, fire and flammability, and environmental and climatic testing in industries including aerospace, medical devices, space, aerospace and automotive.

Following our recent investment and continued growth of the company, we are inviting applications for a Quality/ Technical Administrator to join our multi-talented team, based at our Centre of Excellence in Newry.

We are looking for an individual capable of working flexibly to meet the changing demands of a busy laboratory. The role focused on supporting the business administration and managing the quality management system relating to all test house activities, staff and systems to enable the effective delivery of tests. You will need to have good 'attention to detail’ and be capable of maintaining a disciplined and consistent approach to all activities, a good communicator and team player.

Note:

Applicants must have all appropriate permits and visas to work in the UK and European Union.

The successful candidate will be asked to complete an AccessNI check and medical.

Key Responsibilities:

• Delivering continuous improvement of Laboratory Performance including completion and corrective action of Internal Audits, problem solving, Investigation of Anomalies and Trend Analysis and Participation in Laboratory Meetings.
• Supporting the smooth running of the company with a varied number of administrative duties.
• Responsible for the maintenance of quality documentation to maintain accreditation (and other accreditations where appropriate).
• To attend external audits by UKAS, and clients and to ensure that corrective actions are completed and submitted to the relevant body within the timescale required.
• Ensure that all records are kept in an orderly manner.
• Ensure that the Quality Manual and associated procedures & documents, including laboratory methods and records, are maintained up to date. Amendment and re-issue of all documentation as necessary.
• Ensure customer complaints and service issues are investigated, documented and resolved.
• Manage the Action internal auditing programme. Ensure that internal audits are carried out on time.
• Manage the corrective action process to ensure timely clearance of actions raised.
• Responsible for holding local monthly Quality System Review meetings ensuring that all minutes are documented and actions arising are completed within required timescales.
• Manage the participation in external proficiency testing schemes, ensuring results are reported on time, investigation of unsatisfactory results and compilation of reports on scheme results.
• Ensure suitable internal QC schemes are in place and results obtained are satisfactory. Ensure that any unsatisfactory results are investigated in accordance with the quality system.

• Ensure that all new staff are inducted into the requirements of the QMS related to their own roles and responsibilities. Provide update training as necessary.
• Ensure that all suppliers used by the organization are selected, evaluated and revaluated and that records of this assessment are maintained.
• Ensure that top management undertakes periodic but regular assessments of customer satisfaction and that consequent improvements are identified and implemented.

Analyse data on the effectiveness of the QMS and evaluate where continual improvements of the QMS can be made. This shall include data generated as a result of monitoring and measurement and from other relevant sources.

PERSON SPECIFICATION

Job Title:                  Quality/ Technical Administrator 

Resonate Testing, as part of its parent company Nacelle Systems Consultancy, is pleased to announce that it has recently been awarded a new Cyber Essentials certificate by The IASME Consortium Ltd. 

The Cyber Essentials certificate is a UK government-backed, industry-supported scheme to help organisations protect themselves against common online threats.

The latest UK Government Cyber Security Breaches Survey found that in the last 12 months, 39% of UK businesses identified a cyber-attack.  However, the survey also found that enhanced cyber security leads to higher identification of attacks.

Of the organisations reporting cyber-attacks, 31% of businesses and 26% of charities estimate they were attacked at least once a week.

As Resonate Testing relies heavily on an online presence for connecting with new and existing customers and generating orders, it was of great importance that the company completed and met all the requirements needed for this certificate. This will ensure maximum protection against cyber attacks and demonstrates its commitment to cyber security to assure all of its customers and suppliers.

In addition, the new certificate is required by all suppliers bidding for contracts within UK Government to ensure the handling of certain sensitive and personal information is protected. Having obtained this certificate, Resonate Testing will now have the opportunity to bid for tenders. 

Managing Director of Resonate Testing, Tom Mallon spoke about the company’s recent accreditation, saying, “Now, more so than ever, it’s so important for companies to have maximum protection against cyber threats. Given the nature of our work here at Resonate Testing and because a large part of our work involves online interactions with global customers, we needed to ensure that our processes were fully protected. We’re delighted to receive the Cyber Essentials certificate, that will reaffirm our commitment to continued protection. A big thank you to George Bartholomew from Helios IT and our Chief Technician Peter Mein for their assistance in securing this award.” 

The Cyber Essentials scheme is a set of five basic technical controls that organisations should have in place to protect themselves against common online security threats.  The scheme was launched with the backing from industry including the Federation of Small Businesses, the CBI and a number of insurance organisations.

Resonate Testing had to demonstrate how it met the five basic requirements of providing adequate:

• Firewalls 

• Secure configuration 
• User access control 
• Malware protection 
• Security update management 

A qualified assessor verified the information and evidence provided for each cyber security aspect as required. By obtaining the Cyber Essentials certificate, Resonate Testing is well placed to have the required protection against a wide variety of the most common cyber-attacks. 

So far over 120,000 certificates have been awarded to businesses, charities, educational institutions and other organisations.

To find out more visit https://www.gov.uk/government/publications/cyber-essentials-scheme-overview.

LEADING testing company, Resonate Testing has become the first Northern Ireland company to join the globally renowned Harwell Science and Innovation Campus in Oxfordshire taking a desk at the Satellite Applications Catapult.

The Harwell Space Cluster is renowned for being the gateway to the UK Space sector and is home to some of the leading organisations in space including the UK Space Agency and the European Space Agency. First developed in 2010, the hub has grown exponentially since then and is now home to a community of 100 space organisations.

Newry based Resonate Testing, which provides high quality and bespoke testing services for a wide range of sectors, has experienced an increasing demand for services within the space sector in the last three years. Notable projects for the company include shock testing on equipment used for the ESA Lunar Pathfinder Spacecraft and James Webb Telescope missions. 

As a member of the Harwell Space Cluster, Resonate Testing has access to world-class, large-scale facilities, and will have the opportunity to experience first-hand the development of new technology and services, which will help to further the company’s growth. It will also be at the fore of providing bespoke testing services to the space industry both in the UK and further afield. 

Tom Mallon, Managing Director at Resonate Testing said; “With our increasing work in the space sector, the obvious next move was for us to join the Harwell Space Cluster, and gain access to the world-leading organisations and facilities at the Space Catapult centre in Harwell. We have always been an innovative company, and now we will have the opportunity to embrace and further develop our processes, by networking and having exposure to organisations such as the UK Space Agency, the European Space Agency and the Satellite Applications Catapult. 

“As a company, we are committed to developing our testing capabilities for the space sector. Our team of focussed engineers has spent considerable time and effort in developing and providing the best testing procedures and certifications, and we’re proud of what we can offer to our customers. To have access to over 100 organisations involved in the space sector is a game changer for us as we continue to develop our testing offerings in this area.”

Gemma Wilson, Harwell Space Cluster Manager, UKRI-STFC said, “We are very excited to have Tom and his team from Resonate Testing join the Harwell Space Cluster. Their facilities in Northern Ireland are even easier to access with the company now having a presence on the campus, and we look forward to exploring new opportunities and identifying collaboration with SMEs both at Harwell and our wider network.”  

Figures recently released in the latest ‘Size and Health survey of the UK Space Industry’ report show the number of space organisations identified across the UK rose from 1,293 to 1,590, creating 1,772 jobs. The sector now employs just under 48,800 people and supports an estimated 126,800 UK jobs across the wider supply chain.

Tom Mallon continued, “As an SME, there is a lot of potential for us to develop our work within the space sector. The recent Size and Health survey figures also note that despite the global disruption caused by the COVID-19 pandemic, space organisations presented a robust picture, generating £17.5 billion in 2021, compared to £16.5 billion the previous year. The space sector is experiencing continued growth and with our ability to offer bespoke solutions for the industry, there is potential for major expansion and growth in this area.”

The amount the UK space sector brings to the economy has grown by £1 billion, helping launch new businesses and create jobs across the country, according to the figures released in the UK Space Industry report. Resonate Testing is well placed as the first Northern Ireland company to become part of the Harwell cluster and to grow this side of its business.

Newry based testing company upgrades facilities to accommodate new testing processes

Leading testing company, Resonate Testing has expanded its extensive offering to clients by investing in and commissioning a new test capability at its Newry base.

The company recently upgraded its facilities to cater for high flow and high temperature aircraft engine oil and fuel component testing, following a request from one of its global clients. The high flow and high temperature test processes, designed and built by the team at Resonate Testing, replicate sophisticated real-life engine conditions for new modern aircraft.

Resonate Testing’s new test capability, with the ability to heat and pressurise low flow volume, will be used during the fire testing of aircraft propulsion systems.  

Fuel system testing is becoming more critical to the reliability, endurance and safety of aircraft, and due to the complicated nature of fuel systems, testing must be performed in-situ with comprehensive test protocols that simulate all of the internal and external forces acting on the system.

The testing allows new product innovation in support of lighter weight, higher performance components which must be assessed prior to entry into service.

Michael Hudson, Resonate Testing Chief Engineer said, “The new test capability is a great demonstration of our willingness to step up and solve customer problems. It is a further reaffirmation that the Resonate Testing team retains great capability to design, build and install innovative solutions that allow aircraft fuel and oil circuits to be concurrently tested.”

Managing Director, Tom Mallon, added, “We are constantly reviewing and anticipating the test capability that customers are developing to ensure aircrafts and all their components remain durable, reliable, and abide by all industry regulations and guidelines. Part of our USP is our ability to create bespoke testing when required, and we pride ourselves on our ability to offer customers testing services that others cannot.”

Whilst the company primarily upgraded its facilities to ensure it can conduct this particularly difficult test for one of its large global aerospace clients, the testing can be applied to many different sectors.  

Renowned for its high-quality testing services and expertise, Resonate Testing works across a range of sectors including the space industry, automotive, medical technology, humanitarian aid, electrical and mechanical, and research and development.

The company is currently in the early stages of planning subsequent upgrades to its facility later this year, which will further extend its testing and certification capabilities and allow it to continue offering additional high-quality testing and certification services across all industrial sectors.

Resonate Testing has recently been involved in projects including the James Webb Space Telescope and ESA’s Lunar Pathfinder spacecraft. The company has a customer base that ranges geographically from Europe, USA and Brazil, to Canada and Japan, as well as across the Island of Ireland and the UK.